Privacy Policy

1. Overview

This Privacy Policy explains how TouristNetTR collects, uses, stores, and shares personal data when you use our website, partner dashboard, API, eSIM delivery pages, payment flows, and support channels.

TouristNetTR is a B2B and B2B2C eSIM service platform. Most data we process is related to partner accounts, eSIM orders, technical delivery, billing, fraud prevention, and support.

2. Data We Collect

• Account data, such as name, email address, company name, username, role, password authentication data, and account preferences.
• Business and billing data, such as partner type, balance, credit limit, invoices, payment status, transaction references, and commercial terms.
• Order data, such as selected package, destination, transaction ID, TouristNetTR order ID, eSIM status, activation link, QR delivery status, usage status, timestamps, and technical order response data.
• Technical data, such as IP address, browser type, device information, API request logs, error logs, security events, and authentication activity.
• Support data, such as WhatsApp messages, emails, issue details, screenshots, and any information you send to us for troubleshooting.
• Payment metadata from checkout processors. We do not store full payment card numbers.

3. How We Use Data

• To create and manage partner accounts.
• To process eSIM orders, deliver customer links or QR codes, and show order or usage status.
• To manage prepaid balance, credit limits, billing, refunds, chargebacks, and payment reconciliation.
• To provide customer support, troubleshoot activation issues, and improve service reliability.
• To detect fraud, prevent abuse, secure API access, enforce rate limits, and protect the platform.
• To comply with legal, tax, accounting, sanctions, telecom, payment, or regulatory requirements.
• To improve our dashboard, API, documentation, product offering, and operational processes.

4. Legal Bases

Where applicable, we process personal data based on contract performance, legitimate interests, legal obligations, consent, and the need to protect the rights, safety, and security of TouristNetTR, partners, customers, and users.

5. Sharing and Data Processors

We share data only when needed to operate the service, process payments, deliver eSIMs, provide support, comply with the law, or protect the platform.

• Checkout processors and merchant-of-record services for payment processing, taxes, refunds, and fraud checks.
• Technical infrastructure used for eSIM creation, delivery, activation, usage status, and troubleshooting.
• Infrastructure services, such as hosting, database, storage, monitoring, email, analytics, and security services.
• Professional advisors, legal authorities, regulators, or law enforcement where required or reasonably necessary.

6. Cookies and Local Storage

We may use cookies, local storage, and similar technologies to keep users signed in, secure sessions, remember preferences, improve performance, and understand basic usage of the service.

7. Data Retention

We keep data for as long as needed to provide the service, maintain business records, resolve disputes, prevent fraud, meet accounting and legal obligations, and support historical order lookup. Retention periods may vary by data type and legal requirement.

8. Security

We use technical and organizational measures designed to protect account, payment, API, and order data. No online service can be guaranteed to be completely secure, so partners must also protect their credentials and API keys.

9. International Transfers

TouristNetTR, our partners, customers, checkout processors, infrastructure services, and technical systems may operate in different countries. Data may be processed or stored outside your country where needed to provide the service.

10. Your Rights

Depending on your location, you may have rights to access, correct, delete, restrict, object to, or receive a copy of your personal data. You may also have the right to withdraw consent where processing is based on consent.

To make a privacy request, contact us using the details at the bottom of this page. We may need to verify your identity or authority before acting on a request.

11. Children

TouristNetTR is not intended for children. We do not knowingly collect personal data from children under the age required by applicable law.

12. Changes

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date.